Content Library
All pieces of content or articles that are available in the system can be found here. The user can create a new piece of content by clicking the "New content" button, or they can search for an existing one.
Creating Content
The 3 main elements to a well-written knowledge article are a title, abstract, and body. We provide some out-of-the-box templates to help with authoring, as well as settings and tags for when this is ready to be published.
Support Site Builder
After all of your support articles are created, reviewed, and published, it is time to build a support site for your users. Select your configurations and style options to instantly generate a support site for your business.
Taxonomy
Many of your support articles need to be organized on your support site. In order to do this, you will need to build and maintain a taxonomy structure for your categories of articles.
Support Site
Here's an example of a support site generated by Knowledge Management. Clicking on an article link will bring you to the article content that was authored.
Community Builder
The next best thing to customers resolving their own issues is having customers help each other! Luckily, Knowledge Management also allows you to quickly build and deploy a community support site the same way as a support site.
Community Site
Here's an example of a community site built with Knowledge Management. All of the discussions and activity are user-generated. If a user participates enough, they can earn badges for their contributions.
Moderation
User communities almost require moderation capabilities in case thing get out of hand. Users can report posts that will be reviewed and handled in the Moderation section of the application.
